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SAME DAY E-CONSULT RESPONSE Posted on 9 Jul 2021

SAME DAY E-CONSULT RESPONSE

Firstly, we remain concerned about the pressure that remains on our phone lines, particularly Mondays and Fridays. We are aware of the pressure this puts on staff but also how frustrating long waits are for patients; not to mention the concern we have about unwell patients unable to get through. We have hired more staff and tried to re-jig the staff structure to help but sadly it hasn’t improved things.

So our next avenue is to further promote alternative means of contacting us. Some patients are already using our e-consult service and feedback has been very positive but we feel this can be used more. So please, if you have access to the internet; consider using econsult instead of phoning. We now state that all econsults needing medical help submitted before 12pm midday will receive a same day response; if after 12pm you will receive a response the following morning.

E-consult is a secure and thorough method of contacting your GP and can be accessed by visiting our website at https://www.oakfieldstreetsurgery.co.uk and clicking on the blue econsult banner.

Mondays and Fridays are by far our busiest days so it may worth trying another day if your problem is more routine (e.g. medication query, test results etc).

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